Since 2014, Jones, 39, has been the CEO of the National Domestic Violence Hotline, the nation’s leading resource for victims of domestic abuse. The center fields more than 1,000 calls, emails, and texts a day from men and women seeking help or advice. The work is constant, draining, and emotionally enveloping. But Jones says that’s how she knows she’s doing her job. “The day I stop crying, it’s time for me to move on,” she says.